Refund policy

Returns & Refunds

Every item in our shop is 3D printed and hand finished to order by our small husband and wife team in California. Because each piece is made specifically for you, we are unable to accept returns or exchanges for change of mind.

Your satisfaction still matters to us. If your item arrives damaged, defective, or incorrect, please contact us at sales@acs3dprints.com within 14 days of delivery and include a photo of the issue. We will make it right by sending a free replacement or issuing a full refund, at no additional cost to you.

How to start a claim

Email sales@acs3dprints.com with your order number and one or more clear photos of the damaged or incorrect item. We typically respond within 1 to 2 business days.

Refunds

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Questions

If you are unsure whether your situation qualifies, reach out anyway. We are always happy to help and will do our best to find a fair solution.